Crucial Conversations: Tools for Talking When Stakes are High discusses how to handle disagreements and high-stakes communication. Spell. Continually selected as a Top Training Product for its ability to produce results, Crucial Conversations Training has been used by more than one million people and 300 of the Fortune 500 companies to improve productivity, quality of work, relationships, and overall performance. Glossary. Mutual purpose means others believe you care about their goals. If you can master crucial conversations, rather than fear your tough conversations, you’ll kick-start your career, strengthen your relationships, and improve your health. How might I be acting out this situation? Dealing with crucial conversations. Crucial Conversations Worksheet ... 4. Mutual Respect the continuance condition) Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Building rapport means creating a relationship based on trust and affinity. When two or more people enter a crucial conversation, we build a pool of shared meaning—the more we add of each person’s meaning, the more information is available to everyone involved and the better the decisions made. Crucial Conversations is a must read for anyone serious about improving socially. Your Choice in Handling a Conversation Conversation You may choose to: Watch as Scott uses a skill we teach in training to state his concerns. We discuss the tools and training needed to manage crucial conversations. Created by. A crucial conversation is any conversation where the stakes are high, emotions run strong and opinions vary. ... Mutual Respect: Do other people believe that I respect them? There are three ways of dealing with crucial conversations: Crucial Conversations Quiz 2. “People who are skilled at crucial conversations know what they want from the conversation, and despite constant opportunity to slip away from their goals, stick with them.” “People who are skilled at crucial conversations know what they want from the conversation, and despite constant opportunity to slip away from their goals, stick with them.” This feature is not available right now. Please try again later. 3. You will be much more likely to have a positive conversation with mutual respect if you keep the following tips in mind when building rapport: Be sincere. Crucial conversations blend intellectual (IQ) and emotional (EQ) intelligence to enable effective conversations. 2. I need to have a conversation with my boss but I feel pretty certain she will be defensive. You will be much more likely to have a positive conversation with mutual respect if you keep the following tips in mind when building rapport: Be sincere. STUDY. It is written on the premise that when you are stuck in any situation–whether it’s at home or work–there is a crucial conversation keeping you from accomplishing the desired results. 1.