In fairness, when I cancelled a flight with BA, they deduct their cancellation fee from the amount I was going to get back. They do not have to refund your money. Vayama does not provide information for all air airlines, hotels, and other suppliers providing Travel Products. In fairness, when I cancelled a flight with BA, they deduct their cancellation fee from the amount I was going to get back. It may take up to 7 days for the amount to be visible on your account. At that time I saw a TV commercial about VAYAMA and Vayama — refund policy not clear. Post travel receipts can be requested by sending an email to cs@vayama.com. Plus vayama took the original money from the credit card so obviously it is going through them. I booked a flight with Vayama and, as soon as I pressed the purchase button, I get a message saying that the purchased is being processed and that I will be notified if it went through at some point. They didn't make a separate charge to my card before the refund was made. Your best deal in no time. May 6, 2016. Vayama do seem to make a separate charge, though, and I understand that this is set out in their T&C's. by Paul Brady. I call them and they said I have to verify an email regarding the refund to actually get a refund! Check the website to see what the airline will offer, which may be a small refund of taxes or fees. I booked two tickets departing on May 9, 2015 from Kansas City to Istanbul, Istanbul to Budapest, and Prague to Kansas City. Compare 800+ Airlines. M mcheisenberger. I dont recall the representative telling me to answer an email. Answer 11 of 13: My husband, my son and me book a round trip from Vayama, JFK, NY to Belgrade, Serbia, via Moscow. They didn't make a separate charge to my card before the refund was made. Exchange your claim voucher for money. How to Know When an Airline Owes a Refund. It may take up to 7 days for the amount to be visible on your account. I think you should call again, explain that you've talked to Vayama and the Airline and keep getting sent back and forth. Otherwise folks buy insurance to protect them in situations like yours. We can respond to most requests except pricing and changes. On May 5th our son (19 months old) fell from swing and broke his leg. People very rarely get refunds on plane tix unless they bought the more expensive "refundable" type tickets. That is a complete joke. Probably with a great deal of effort. 1. Online Travel Booking and Bidding Agencies - VAYAMA - read if you're new - If you are about to book thru VAYAMA, I feel obligated to share my experience with all new customers. You also have added another layer between you and the airline because you bought from Vayama. Fill in the form below and the amount will be transferred to your bank account. I booked my ticket with vayama for family trip. Fill in the form below and the amount will be transferred to your bank account. Be really nice and ask them if they suggest the best way to get … The airline told me I’m eligible for a full refund but need to work with Vayama. It may take up to 7 days for the amount to be visible on your account. ... Month later I never get a refund. Answer 1 of 15: Hi I made a reservation for my trip throught vayama, something showed up and I wont be able to get that flight and Im sure about my future trip dates either.