Anime Figures - Let’s Figure It Out! In which languages can you offer customer support? Please note that in extreme cases, back-order items can take one or two months to arrive. Yes, we can ship your packages via EMS, AIR, SAL, and Surface Mail. Paperback $19.75 $ 19. What kind of information do you include on the shipping labels? Customer stories. We also cannot guarantee that customers living outside of Japan can apply for lotteries. Free Shipping … We do not specify whether the item is R18+ or not. As the shipping fees displayed at the time of checkout are calculated based on this estimated weight, if upon shipping your package we find the weight to be significantly higher or lower than expected, we will either issue an appropriate refund or request additional funds to cover the actual cost of shipping. My tracking information is taking a long time to update. If you would like us to check the status of items in your order, please contact us.Please note that there may be delays in delivery according to geographical area, traffic and weather conditions, custom clearance procedures, and stock availability. Your order page will update with your tracking number once your item has been shipped. How long do back-order items take to ship? We will ship your package to the address you registered with our website when you made your order, regardless of your PayPal address. 99 Animate is the No. We ship to all regions outside Japan with some exceptions. The 1st step: Tell us which style of box you like the most. In the case of an urgent issue, please contact us. MISFITS Vintage Classic Black T SHIRT - Official Licensed Skull Band Merch Tee. In certain cases, duty tax and/or customs fees will be imposed on the package by your country's customs authority at entry. Please note that the Japan Post website tracking may take some time to update, depending on your shipping method, country or area. However, bonus offers may end even if they are displayed on the product page. Please wait an appropriate amount of time for the tracking number to update before contacting us. If you enter one of these areas as the delivery destination, we will contact you regarding options. Will this be an issue? The shipping prices … FREE Shipping … Customers living in Japan can use the animate Online Shop Japan. I saw on another website that this item comes with a lottery application code. Recover password. Your order may include pre-order items, or back-order items on the way from the manufacturers. Our system currently supports the following shipping methods: - EMS shipping- International ePacket- DHL. Also, changing your default address will not retroactively update the delivery address of any existing orders. ※ Please note that our shipping invoice computer system can only recognize English Roman alphabet letters. © Animate InternationalPowered by Shopify. If you are concerned about your order, please contact us. If you are concerned about your order, please contact us. Please indicate the colors of the exterior and the interior of the boxes. If your order includes both types of item, the package will be sent out once all the items in the order have been received on our end (usually after the release date of the latest pre-order item.). Track and trace your delivery status and receive online updates and delivery confirmation. Tel: 852-2763 0283 Fax: 852-2763 0803 Other than the case described below, customers are understood to agree to the shipping price stated at the time of check out. Handy and reliable … Shipping is … However, if you are concerned about your order, please contact us and we will check for any further details. Items on back order generally arrive at our store in 10 days at the earliest, although each case is different and individual times vary. Also, please note that if the manufacturers cannot fulfill our back-order request, we will be forced to cancel the item from your order. If you would like us to check the status of items in your order, please. Do take note that you, the customer, will be responsible for paying any extra charges. Why does my order status say 'Unfulfilled'? Whether it’s shipping Christmas gifts, snacks or even diapers, many families traveling to Disney close to the holidays (especially those with larger families or that are flying) may find that it is more … Back-order items can take some time to arrive. Please make sure to try this first before contacting us. We cannot guarantee a delivery date for your item, and we do not take requests to have your package shipped on a specific day. Track LBC Express packages and shipments. Your order may include pre-order items, or back-order items on the way from the manufacturers. Please do not input your address using other scripts, or we will have to contact you to change it before we can ship your package. We cannot guarantee or confirm whether individual orders will come with a bonus. However, if your order was placed within a month of the release date, there is a chance that it will not be covered by our earliest round of pre-order stock and may not be ready to ship on release. 'Unfulfilled' means that we have not shipped your package, because we have not finished preparing the items in your order on our side. New customer? The animate Online Shop Japan offers customer support in both English and Chinese, so please don't hesitate to reach out. 1 official anime store in Japan. 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