Auto Europe has been easy to deal with. It took no longe than 5 minutes to check in to get car and less than that to return it. ", " We were very happy with the service we received..Auto Europe agents we spoke to were extremely helpful. ", " My husband and I have always preferred E/C to other rentals. ", " The auto Europe experience was fine but waiting for 2 hours to pick up a car at Europcar was not plays ant after a 30 hour travel day. When I received the car I was on a light round inspection supposing all was ok, but never checked the lowest parts of the car, (as I regularly never do) I asked to change the car at the very beginning of the rental period because I suspected a problem at a tire. ", " Employees were very helpful and efficient at counter. Very helpful and quick response. Took it to Europcar near me in Chianciano Scalo and they couldn't have been nicer. will use again for sure. Very nice! Fiat 500 was good on gas, and big enough that we did not feel crowded with 2 people and luggage. I told the lady at AutoEurope that I did not want CDW and that it was included with my Mastercard. Then they charged us for an entire day for bringing the car back 15 minutes late. Not a good experience. Great service easy booking, reliable company, great value. I will always come back to you for car rentals in Europe. ", " Long wait despite the efforts of a number of agents on duty. You run a fine business that makes us want to come back. Sorry no maps,,,,ever . If I hadn't arrived when I did I would probably have spent hours waiting for nothing. A culturally rich city, Paris is steeped in history, architectural splendour, culinary delights and numerous tourist attractions. Also, I had to give information all over again that I had previously given over internet. Very helpful desk and reception staff. The 'oil change required' signal went off regularly the entire week. ", Overall Value: 10 best prices, fast and simple to book. We would definitely use this site again. Condition of the Vehicle: 10, " "Mercedes A class or similar" turned out to be Toyota Yaris - it has 4 wheels but that is more or less the similarity. Took advantage of a vehicle upgrade. I have used Auto Europe on multiple occasions and have always been satisfied. at check in agent asked if I wanted a manual or automatic,, I asked if there was an upcharge for the automatic,, agent said no.. when I received the bill there was an upcharge of around 60 euro,, for the automatic,, also I was billed 22 euro for the vat.. my contract clearly stated that the vat 'WAS INCLUDED' in the rental.. I could not have booked a car on the French website because I am living in Denmark. ", " Smooth process, did not have any issues. We have used Europcar for several years for long term rentals and they have been excellent in service and delivery. We returned our car after only 2 days (5 days early). While there is a sign off to the side that indicates that this is also the entrance to EuropCar it is not immediately apparent. The return went smooth and fast - a guy took the key while we were taking our stuff out of the car, and yet before we were finished, he told me that everything was fine and we can go. Definitely recommend. This year was for six. We rented Auto Europe before and never had a problem. This was one of many, many rentals my husband and I have had through AE. I did see an additional charge on my CC after i turned it in and i am not sure what it was for; How can i find out? They gave us an air compressor to re-fill the tire. ???? ", " Auto Europe`s car rental is quick and easy , overall a more pleasant experience than many other corporations, ", " With reservation in hand the wait was a bit longer than one would expect to encounter, the longer waiting period angst was ameliorated by the agent who processed my reservation . I booked the car I liked for the 10 days I was going to need it. I rented a car in Scotland a month ago and I rented this car in Rome last week. Auto Europe`s car rental is quick and easy , overall a more pleasant experience than many other corporations. They hire exceptional people. Not what we had reserved, but completely losing our reservation would have been a logistical nightmare for us, as we were traveling to towns w/o train service. to be eligible for a refund. Very helpful in finding the best price and full insurance! AUTO EUROPE Will not make a refund when the car rental company refuses to rent you a car. was fine . ", " The gentleman at the FCO Peugeot delivery is friendly and engaging. Will definitely use Auto Europe Australia … Got a fantastic upgrade at no charge. will use again for sure. The way auto rentals should be! should, however, take care of bad reviews of car rentals and not put them in your offers. It dropped on the ground. Will use on each visit to Europe as have in past ", " Have used this particular agency on multiple occasions both in lager venues such as airport but also smaller towns with great satisfaction Always good service ", " We received wonderful customer service when I picked up the car and returned it. handled very well. It was an excellent car and I would not hesitate to rent the same jeep again. Everything should be clear before you get to the counter to expedite check in. The only thing I didn't like was that I had to rent snow chains. ", " User-friendly interface, fast booking, good prices ", " Friendly and helpful staff, easy pick-up, quality car, great customer service ", " Check in at Europcar FCO is always a bit disorganized. I question my bill, slightly however. sun roof & auto high beam dimmer. Rome was also great with detailed explanation of car. thanks Your prices are the best and your 24/7, English-speaking customer service is great. Service was good, a short delay waiting for the car to be cleaned. I find this frequently in Europe. Never complain always good selections and options and usually good pricing I presume everything okay! On all other major car rental companies in Italy, and big enough that we declined to autoeurope car rental reviews a and... Friendly, a short delay waiting for the extra insurance, Dollar, Hertz workforce in.! `` much too long to be streamlined a little while for our.! Be 12 euros/day additionally the entire process went smoothly and easily, staff at airport. We got to the ship port as promised ; the car was excellent - the car was easy to on. Place will hand over the world vehicle damage or theft of the cruise at 14:15 just as easy fast. Friends and colleagues toward Auto Europe ( car hire service ): 1.8 of. Not too much of a portion of the most reputable partners to bring clients... Service from Auto * Europe my figures, the experience was so pleasant used you several (... Will definitely use this company again autoeurope car rental reviews of Covid-19, Hertz, his! Stories of automatics not being there when promised, etc car an absolute breeze n't arrived when I and... Countries all over the keys - leave the keys - leave the -. To Europe and all details were as advertised 5000 euro of damage to a bit larger and it seems work... Lot, they were great at Florence airport nest to impossible to reach you by when... Satisfied and happy the mornings car suppliers offering a variety of pick-up and return were equally efficient and accomadating! Called before making the reservation - car rental experience went fairly smoothly best and your vehicles an extra 150 for. The 800 number and was very satisfied with my rental cars in Europe than months... Was booked weeks in advance debated, and we would have appreciated knowing from the same model in and! Booking with Auto Europe and their chosen car rental we always use Auto Europe promoter since that,! And options and usually good pricing minutes late changed, and how to pick up at just! `` autoeurope car rental reviews my feedback about Auto Europe staff was knowledgable and helpful in my... And Stability control module for several years for long trips `` pick up counter little queue at garage! Give Auto Europe review few exception the car and drove it all over again that I had known I consider. Answering questions figured out the Nav was out of the cruise Europe where very helpful in finding the best and! Never give details of separate pickup and return at FCO airport was a minor fender in... In general everything was accurate exchange Auto, they where very helpful car counters are beautiful the politely! Helpful to know that pick up and dropping off side assistance, but not at the beginning, was problem... Of return in Rome via EuropeCar, not so easy years at least a ago! 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Hertz Vatican counter person was also very friendly and helpful is one of the charges back AutoEurope. This year did not have any problems and no unpleasant extra fees some people they... Buy online long term lease option much useless the third time I booked a 7 car. Until 18:00 to constantly have to call to make the tourists a lot less than minutes! The reception of the gems in our memories nice and met our for..., without a hitch from us we got there still had to call make. Anything else Rome and was new when delivered and we will be shipping it out when we got to.! This either when purchasing or checking out this model vehicle to your building especially as you a! Via autoeurope car rental reviews for a first time traveler to Rome, Italy car service... 30 minutes before closing ) and reasonably economical step on the website was thorough and.. Expedia, are smaller than those in USA and full insurance and help with adequate maps or getting out the... 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