This book shows the right (and wrong) ways to get defensive, offers guidelines to prevent errors and rescue customers if a breakdown occurs.It also shows you how to evaluate and improve your own site's defensive design. Defensive design is like defensive driving brought to the Web. Essentially, it is the practice of anticipating all possible ways that an end-user could misuse a device, and designing the device so as to make such … Good site defense can make or break the customer experience. The same way drivers must always be on the lookout for slick roads, reckless drivers, and other dangerous scenarios, site builders must constantly search for trouble spots that cause visitors confusion and frustration. ” Defensive Design is like having a contingency design plan when things go wrong. Good site defense can make or break the customer experience. Defensive Design for the Web I’m usually the first person to quote the mantra that no software is bug-free , especially as I’m usually the one who’s written the code, but the inescapable fact holds true that if something can go wrong it will , and that bugs will be found by the end user no matter how much testing you do. Still, how can you test your own website for usability? Good site defense can make or break the customer experience. As the web and its capabilities expand, we must protect ourselves from the inherent usability issues that arise unexpectedly. Good site defense can make or break the customer experience. Author/Editors: Matthew Linderman, Jason Fried Publisher: New Riders Tags: The book is broken down into 40 guidelines for better contingency design. Good site defense can make or break the customer experience. Defensive design is like defensive driving brought to the Web. Defensive design is often defined as “Design for when things to wrong. Defensive design is like defensive driving brought to the Web. I must admit, I’ve always thought my own website was quite visitor friendly, despite occasional nagging doubts in my head saying otherwise. The same way drivers must always be on the lookout for slick roads, reckless drivers, and other dangerous scenarios, site builders must constantly search for trouble spots that cause visitors confusion and frustration. Just as drivers must always be on the lookout for dangerous scenarios, site builders must constantly search for trouble spots that cause visitors confusion and frustration. Defensive design is like defensive driving brought to the Web. The same way drivers must always be on the lookout for slick roads, reckless drivers, and other dangerous scenarios, site builders must constantly search for trouble spots that cause visitors confusion and frustration. The firm was co‑founded in 1999 by Jason Fried, Carlos Segura, and Ernest Kim as a web design company. DEFENSIVE DESIGN FOR THE WEB, by 37 Signals. Defensive Design for the Web By 37Signals.com Book Summary by Geek007.com 1. Defensive design is the practice of planning for contingencies in the design stage of a project or undertaking. Defensive design is like defensive driving brought to the Web. Defensive design is like defensive driving brought to the Web. The same way drivers must always be on the lookout for slick roads, reckless drivers, and other dangerous scenarios, site builders must constantly search for trouble spots that cause visitors confusion and frustration.